Unlocked: 6 Ways To Troubleshoot Schlage Keypad Lock Like A Pro!

Key Takeaway

  • Main causes for Schlage keypad not working are dead batteries, misaligned bolts, electronic malfunctions, programming errors, and connectivity issues. 
  • To troubleshoot Schlage keypad locks, ensure that you’re entering the correct user code, replace the batteries once a year, clean and lubricate the lock periodically, ensure the strike plate and bolt are aligned, and reset the lock if necessary.

As someone who has dealt with the frustration of a Schlage keypad lock malfunction, I can relate to the stress that comes with troubleshooting these locks. A few months ago, I found myself in a situation where my own Schlage BE365 keypad lock was acting up, and I had to put my troubleshooting skills to the test. 

Schlage is a well-known brand in the world of home security, and its keypad lock is designed to provide convenience and security to homeowners. Moreover, Schlage keypad locks are equipped with advanced features such as tamper-proofing and built-in alarms to ensure your property remains secure. Furthermore, These locks can be customized to meet individual needs. Also, they offer temporary access codes and remote monitoring capabilities, enabling you to modify the lock’s settings to fit your specific requirements. 

Overall, Schlage Keypad Locks provide a blend of convenience, security, and flexibility that appeals to a wide range of users.However, like any technology, it’s not without its flaws. But what do you do when your lock stops functioning properly? 

In this blog post, we’ll take a look at some common reasons behind Schlage keypad lock problems and how to troubleshoot them. 

Common Reasons Behind Schlage Keypad Deadbolt Problems

Here are some of the common reasons why your Schlage keypad lock might not be working as expected.

  • Dead batteries: The most common (and obvious) reason behind Schlage keypad not working is dead batteries.  Though Schlage indicates low battery by blinking red but more often than not we tend to ignore the signal.
  • Keypad malfunctioning: Sometimes, the keypad may not work correctly, making it difficult to enter the correct access code. This could be due to dirt or debris on the keypad or a malfunctioning keypad.
  • Hardware Issue: If the lock is misaligned with the strike plate, then the lock will not work properly and the poor keypad gets all the blame. 
  • Programming errors: If the lock is not programmed correctly, it may not work as expected. This could include issues with temporary access codes, remote monitoring, or other features.
  • Connectivity issues: Some Schlage keypad locks are designed to work with smart home systems or remote access apps. If there are connectivity issues between the lock and the app, it may not work correctly.

How To Troubleshoot Your Schlage Locks?

Here are some troubleshooting steps to follow if you’re having issues with your Schlage locks. I have covered all the troubleshoots relevant to several issues. You may use the one concerning the issue with your Schlage keypad lock.

Ensure Entering The Correct User Code

Ensure Entering The Correct User Code

Schlage door locks support two types of lock codes for their security system. The programming code is a default six-digit code that enables programming mode for the Schlage smart lock but cannot unlock it. On the other hand, the user code is a 4-digit code used for regular access to your home or office, functioning as a virtual key. Schlage keypad locks allow you to program up to 19 user codes for different individuals who need access to your home or business, of which one is the primary user code, and the rest are the guest codes

When troubleshooting a Schlage keypad lock, it’s essential to ensure that you’re entering the correct user code to unlock the lock. 

Schlage keypad locks also have a vacation mode feature, which, when activated, disables all user codes except for the master code, preventing anyone from entering the property while you’re away. It’s important to make sure that vacation mode is not accidentally activated and that the correct master code is entered to deactivate it upon your return.

Replace The Batteries Of Your Schlage Lock

Replace The Batteries Of Your Schlage Lock

Schlage locks are battery-operated, and weak or dead batteries can cause issues with the lock’s performance. It’s recommended to replace the batteries once a year to ensure the lock functions correctly. 

Here are the stepwise instructions to replace the batteries in your Schlage lock:

  • Step 1: Use a Phillips-head screwdriver to remove the screws on the battery compartment cover.
  • Step 2: Depending upon your Schlage lock model, remove the one or two battery covers to access the lock batteries.
  • Step 3: Remove the old batteries from the compartment and dispose of them properly.
  • Step 4: Insert four new alkaline AA batteries into the battery compartment, making sure to follow the correct polarity (+/-). In case your Schlage door lock is powered by a 9 Volts battery, remove the battery cover and detach the wire cap from the top of the old battery. After that, insert a new 9 Volts battery and reconnect the wire cap to the top of the new battery.
  • Step 5: Replace the battery compartment cover and secure it with the screws.
  • Step 6: Test the lock to ensure it’s functioning correctly.

The low battery indicator on a Schlage lock is a warning that the battery power is running low and needs to be replaced soon. When the battery is low, the Schlage button or battery icon will flash a red light. It’s recommended to replace the batteries as soon as possible once the low battery indicator is activated to avoid lockouts or other issues with the lock’s performance.

Clean Your Lock Of Any Dirt Or Debris

Clean Your Lock Of Any Dirt Or Debris

Cleaning your Schlage keypad lock is an essential maintenance task that can help prevent lock malfunctions and ensure smooth functioning. Over time, dirt, dust, and debris can accumulate on and around the lock, causing it to become sticky or difficult to operate. Here are some steps to clean your Schlage keypad lock:

  • Step 1: Turn off the power to the lock by removing the batteries or disconnecting the power supply.
  • Step 2: Use a soft, dry cloth to wipe down the exterior of the lock, including the keypad, lock cylinder, and any other visible components. Be careful not to use abrasive or harsh cleaning agents that can damage the lock.
  • Step 3: If there is visible dirt or debris around the edges of the keypad, use a toothbrush or other small brush to scrub the area gently. Be careful not to let any water or cleaning solution seep into the lock mechanism.
  • Step 4: Use a can of compressed air to blow out any dust or debris that may be lodged inside the lock cylinder or around the mechanism. Hold the can of compressed air upright and direct the stream of air into the lock from a safe distance to avoid damaging the lock.
  • Step 5: After cleaning, wait for the lock to dry completely before reconnecting the power supply or reinserting the batteries.

Reset Your WiFi Router

Reset Your WiFi Router

The Schlage keypad lock relies on a Wi-Fi connection to communicate with other smart devices, such as your smartphone or home automation system. If the lock is unable to establish or maintain a connection to your Wi-Fi network, you may experience various connectivity issues, such as the lock not responding to remote commands, not syncing with other devices, or failing to send notifications or alerts. 

If you are experiencing connectivity issues with your Schlage keypad lock, resetting your Wi-Fi router may help to resolve the problem. Here are some steps to follow to reset your Wi-Fi router:

  • Step 1: Locate the power cord for your Wi-Fi router and unplug it from the wall outlet.
  • Step 2: Wait for at least 30 seconds to a minute to allow the router to power down and clear its memory fully.
  • Step 3: Plug the power cord back into the wall outlet and wait for the router to power up and reconnect to the internet fully. This can take several minutes, so be patient.
  • Step 4: Once the router is fully powered up and connected to the internet, check to see if your Schlage keypad lock is able to connect to the network.
  • Step 5: If the issue persists, try soft resetting the lock itself by removing the batteries or disconnecting the power supply, waiting for a few seconds, and then reconnecting it.

Update The Features Of Your Schlage Lock

Update The Features Of Your Schlage Lock

Updating the features of your Schlage lock involves updating the firmware on the lock to ensure it has the latest bug fixes, security patches, and new features. Additionally, updating the app associated with the lock on your smartphone or tablet can also provide access to new features or improvements in the lock’s performance.

Here are stepwise instructions to update the Schlage Home app on your smartphone:

  • Step 1: Open the app store on your smartphone or tablet (e.g., Google Play Store or Apple App Store).
  • Step 2: Tap on the “Updates” tab at the bottom of the screen.
  • Step 3: If an update is available for the Schlage Home app, it will appear in the list of updates. 
  • Step 4: Tap the “Update” button next to the app to start the update.
  • Step 5: Wait for the app to download and install the update. Depending on the update size and your internet connection speed, this may take a few minutes.
  • Step 6: Launch the app and follow any on-screen instructions to complete the update process once the update is installed.

To update the firmware on your Schlage lock, follow these steps:

  • Step 1: Open the Schlage Home app on your smartphone and ensure your phone is connected to the same Wi-Fi network as your lock.
  • Step 2: Tap on the lock you want to update to access its settings.
  • Step 3: Tap on “Lock Settings” and then “Advanced Settings”.
  • Step 4: Tap “Update Firmware” and follow any on-screen instructions to begin the firmware update process.
  • Step 5: Wait for the update process to complete. This may take a few minutes, and the lock may beep or flash its lights during the process.
  • Step 6: Once the update is complete, the lock will restart and be ready to use again.

Note: The specific steps to update the firmware may vary depending on the model and version of your Schlage lock. It’s recommended to consult the manufacturer’s instructions in the instruction manual of the lock.

Reset Your Schlage Keypad Lock

Reset Your Schlage Keypad Lock

Resetting your Schlage keypad lock is a last resort option that should only be attempted after trying other troubleshooting steps, as it will erase all programmed codes and reset the lock to its factory default settings. 

Before proceeding with a reset, please be aware that you will need to reprogram the lock and all access codes from scratch.

Here are stepwise instructions for resetting your Schlage smart lock:

  • Step 1: Remove the battery cover on the interior portion of the lock.
  • Step 2: Remove the batteries from the lock and press and hold the Schlage button for 10 seconds.
  • Step 3: While still holding the button, reinsert the batteries and release the button. The Schlage button will turn green, indicating that the reset was successful.
  • Step 4: Reprogram your lock as per your preference.

Frequently Asked Questions

Q1. My Schlage keypad lock is beeping continuously. What does it mean?

Answer – If your Schlage keypad lock is beeping continuously, it is trying to alert you of a low battery. This beep is a warning signal that indicates that the lock’s batteries are running low and need to be replaced.

Q2. Can I use a smartphone to control my Schlage keypad lock?

Answer – Yes, you can use a smartphone to control your Schlage keypad lock. Many Schlage keypad locks come with Bluetooth or Wi-Fi connectivity, allowing you to use a smartphone app to lock or unlock your door remotely.


Troubleshooting a Schlage keypad lock may seem daunting at first, but with the right approach, you can solve most common issues like a pro. By following the eight tips we’ve outlined in this article, you can diagnose and fix problems such as keypad malfunctions, battery issues, and programming errors. Remember to start with the basics, such as checking the batteries and ensuring the lock is properly installed, before moving on to more advanced troubleshooting techniques. With a little patience and persistence, you can keep your Schlage keypad lock working smoothly and securely for years to come.

Leave a Comment

Hey! I am Mark. Though I am not a locksmith by profession, but locks have always fascinated me since my teens. And it all started when I got locked out of my house and I had to pick the lock. Since then it has become my hobby to learn more about different kinds of locks, understand their working and methods to pick them up. In due course of time, I have also become better aware of how installing the right lock goes a long way in ensuring iron clad security. I aim to share my passion (about locks) through this blog. If you are also passionate about picking locks or are just looking to beef up the security, hop on the ride.