Schlage BE365 Troubleshooting: Let’s Fix The Common Issues With The Lock That Won’t Engage

Key Takeaway

  • Your Schlage lock is likely not to lock or open if the lock batteries are dead, the strike plate and the bolt are misaligned, dirt or debris is accumulated in the lock, or the lock is installed improperly.
  • To troubleshoot your Schlage BE365 lock check the batteries, lubricate the lock with silicon-based lubricant, clean the lock, and ensure that the lock is correctly installed.
  • You may also reset the lock to fix any programming-related issues that cause the lock not to engage.

Your home is your sanctuary, and the security of your property is of utmost importance. The Schlage BE365 lock is a popular choice among homeowners for its advanced security features, durability, and convenience. However, even the best locks can sometimes encounter technical issues that can leave you frustrated and helpless. That’s why I decided to create this blog to help others troubleshoot and fix the common issues they might encounter with their Schlage BE365 lock.

In this blog, I will share with you my personal experience and knowledge on how to solve issues ranging from keypad malfunction to low battery warnings. Whether you’re a DIY enthusiast or a homeowner who just wants to fix their lock without calling a locksmith, you’ll find this guide easy to follow and comprehensive.

About Schlage B365

Schlage BE365 – the lock that made waves in the security world and won hearts all around. It’s worth mentioning that the BE365 is the best-selling lock from Schlage – and for a good reason. 

First of all, the BE365 is incredibly easy to use. The keypad is straightforward and user-friendly, making it a breeze to program and operate. But what really sets the BE365 apart is its versatility. This lock is perfect for both residential and commercial use, and it’s suitable for both indoor and outdoor applications. The lock also offers advanced security features, including an automatic locking function that ensures the door is always locked when closed and a tamper-resistant cover that protects the lock’s internal components from physical attacks.

Additionally, with its ANSI Grade 2 certification, this lock is amongst the most secure on the market. 

Common Reasons For Schlage BE365 Not Engaging

Common Reasons For Schlage BE365 Not Engaging

No doubt, the Schlage B365 is a dependable deadbolt, but alas, even the most robust of locks can experience some hiccups from time to time. 

Some of the common reasons that may cause the lock to not engage are as follows.

  1. Dead Batteries: The most common issue with the Schlage BE365 lock is dead or low batteries. This can cause the lock to beep, flash a low battery indicator, or simply not function at all.
  2. Programming Errors: Incorrect programming codes or user errors during programming can cause issues with the lock. This can cause the lock to fail to open or lock or to behave unpredictably.
  3. Mechanical Issues: The Schlage BE365 lock may also encounter mechanical issues such as jammed or stuck bolts, loose connections, or damaged components. This can prevent the lock from operating as intended.
  4. Misaligned Strike Plate: The strike plate is the metal plate on the door frame that the deadbolt slides into when the lock is engaged. When it’s not lined up correctly, it can prevent the deadbolt from sliding into place and securing your door. It’s like trying to thread a needle while blindfolded – a frustrating and futile endeavor.
  5. Dirt And Debris In Lock: Dirt and debris stuck in your lock is another major reason why your Schlage BE 365 lock may be jammed or not engaging.

Schlage Model BE365 Troubleshooting

Schlage Model BE365 Troubleshooting

Refrain from letting the issue(s) with your Schlage BE365 lock get you down, as most of these can be easily fixed with a little effort and some know-how. If you experience any of these issues with your Schlage B365 lock, it is important to address them as soon as possible to ensure the security of your property.

Here are some of the troubleshoots that will help you sail through.

1. Replace The Lock Batteries

Replace The Lock Batteries

Like any electronic device that runs on batteries, the Schlage BE365 lock requires periodic battery replacement to ensure its smooth functioning. When the batteries in your Schlage BE365 lock run low, the lock will emit a warning beep and flash the red “Low Battery” indicator light. You should replace the batteries as soon as possible to avoid lockouts or any other issues with the lock’s operation.

The Schlage BE365 lock requires a 9-volt alkaline battery to function. It is recommended to use a high-quality brand battery, such as Duracell or Energizer, to ensure optimal performance and longer battery life. 

Here are the steps to replace the batteries in your Schlage BE365 lock:

  • Step 1: Locate the battery compartment on the inside of the lock, just below the keypad.
  • Step 2: Use a flat-head screwdriver to turn the screw counterclockwise to remove the battery cover.
  • Step 3: Remove the old batteries from the compartment and dispose of them properly.
  • Step 4: Insert four new AA alkaline batteries into the battery compartment, making sure to observe the correct polarity.
  • Step 5: Replace the battery cover and tighten the screw clockwise with a screwdriver.
  • Step 6: Test the lock to make sure it is functioning properly.

2. Ensure That The Screws In The Lock Are Installed Properly

Ensure That The Screws In The Lock Are Installed Properly

Proper installation of the Schlage BE365 keypad entry lock is essential for reliable and secure operation. If the lock is not installed correctly, it may not function properly, and it could also compromise the security of your property.

Here’s how you can check the installation of your lock

  • Step 1: To check the screws on the lock, you will need a screwdriver that matches the size and shape of the screws. The screws on the BE365 lock are typically Phillips head screws.
  • Step 2: Check the mounting screws that hold the lock to the door. Make sure that these screws are tight and not stripped.
  • Step 3: Check the screws that hold the lock mechanism in place. These screws are typically located on the inside of the lock. Make sure they are tight and not stripped.

3. Clean The Keypad For Any Dirt Or Debris

Clean The Keypad For Any Dirt Or Debris

Over time, the keypad of the Schlage BE365 lock may become dirty or accumulate debris, which can affect the performance and accuracy of the lock. Here are the steps to clean the keypad of the Schlage BE365 lock:

  • Step 1: Before cleaning the keypad, turn off the lock to prevent any accidental activations.
  • Step 2: Remove the battery cover on the inside of the lock by pulling down the tab at the bottom of the cover. Take out the batteries and set them aside.
  • Step 3: Use a soft, dry cloth to wipe the keypad gently. Be sure to remove any visible dirt or debris.

    Use a cleaning solution: If the keypad is heavily soiled, you can use a mild cleaning solution to remove the dirt. Do not use any abrasive materials or harsh chemicals, as they can damage the keypad.
  • Step 4: Next, use a clean, dry cloth to remove any moisture from the keypad.
  • Step 5: Once the keypad is dry, reinsert the batteries into the lock and reinstall the battery cover.

4. Lubricate The Lock

Lubricate The Lock

By lubricating the lock, you can troubleshoot and help prevent issues such as sticking, jamming, and difficulty turning the key or keypad. It can also help prolong the life of the lock by reducing wear and tear on its internal components. 

To lubricate a Schlage BE365 lock, you can follow these steps:

  • Step 1: Obtain a lubricant. Schlage recommends using a silicone-based lubricant for their locks, such as WD-40 Specialist Silicone Lubricant or 3-IN-ONE Professional Silicone Spray.
  • Step 2: To access the internal parts of the lock, you will need to remove it from the door.
  • Step 3: Carefully disassemble the lock by unscrewing the mounting screws and carefully removing the components.
  • Step 4: Apply a small amount of lubricant to each of the lock’s moving parts, including the cylinder, latch, and bolt. Be sure to apply only a small amount of lubricant, as excess lubricant can attract dirt and debris.
  • Step 5: Once you have applied lubricant to all the moving parts, carefully reassemble the lock in the reverse order in which you disassembled it.

5. Ensure The Latch And The Strike Plate Are Aligned

Ensure The Latch And The Strike Plate Are Aligned

Misalignment of the latch and strike plate in a Schlage BE365 lock can cause difficulty operating the lock, excessive wear and tear, security issues, noise and vibration, and damage to the door or frame.

To ensure that the latch and the strike plate are aligned properly in a Schlage BE365 lock, you can follow these steps:

  • Step 1: Close the door and check the alignment of the latch and the strike plate. The latch should extend into the strike plate smoothly and securely without sticking or binding.
  • Step 2: If the latch is misaligned, unscrew the strike plate from the door frame using a screwdriver. Take care not to strip the screws or damage the door frame.
  • Step 3: With the strike plate removed, you can adjust its position slightly to ensure it is aligned with the latch. 
  • Step 4: Once you have adjusted the position of the strike plate, reattach it to the door frame using the screws you removed earlier. Ensure the screws are tight, but be careful not to over-tighten them.

6. Reset The Lock

Reset The Lock

Resetting the Schlage BE365 lock can often help to fix issues that may be preventing it from functioning properly. This is because a reset essentially restores the lock to its default settings, clearing any programming errors or glitches that may have occurred. 

Here are the steps to reset your Schlage BE365 lock.

  • Step 1: Use a screwdriver to unscrew the security bolts on the inside cover of the lock, then slide the inside cover away. Grab the 9-volt battery and disconnect it from the wires by snapping the terminal plate away from the battery’s raised terminals.
  • Step 2: Press and release the Schlage button once. The Schlage button is typically a long, horizontal button that says “Schlage” located above the number keypad. The button will beep and light up.
  • Step 3: Reconnect the battery within 10 seconds of pressing the Schlage button. 
  • Step 4: Press and hold the Schlage button again until it turns green and beeps. This might take up to 10 seconds. Once the lock beeps, the factory default 6-digit Programming Code and 4-digit User Codes will be active. Look at the sticker on your lock’s user manual or inside the lock underneath the keypad to find the default User Codes. 
  • Step 5: Screw the inside cover of the lock back on once the reset process is complete.

Frequently Asked Questions

Q1. Can I use my Schlage BE365 lock with a smart home system?

Answer – Yes, you can use your Schlage BE365 lock with a smart home system such as Amazon Alexa, Google Assistant, or Apple HomeKit. However, you’ll need a compatible smart home hub or bridge and mobile device with the corresponding app installed. Not all features of the lock may be available through the smart home system.

Q2. What is the meaning of a flashing red light when I enter the code on my Schlage lock keypad?

Answer – A flashing red light on your Schlage lock keypad typically indicates a low battery or an issue with the battery connection. It’s important to replace the battery as soon as possible to avoid lockout situations.


The Schlage BE365 keypad entry lock is a reliable and convenient way to secure your home or office without the need for keys. However, like any electronic device, it may experience issues from time to time that require troubleshooting. 

In this blog, I have covered some common troubleshooting steps for the Schlage BE365 lock. I hope you will find them useful. Do share this piece with your friends and family who might need to troubleshoot their Schlage lock. If you have any other questions about the world of locks, write to me in the comment section. I shall be happy to help!

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Hey! I am Mark. Though I am not a locksmith by profession, but locks have always fascinated me since my teens. And it all started when I got locked out of my house and I had to pick the lock. Since then it has become my hobby to learn more about different kinds of locks, understand their working and methods to pick them up. In due course of time, I have also become better aware of how installing the right lock goes a long way in ensuring iron clad security. I aim to share my passion (about locks) through this blog. If you are also passionate about picking locks or are just looking to beef up the security, hop on the ride.