A Detailed Troubleshooting Guide for the Schlage Sense Smart Lock (Including the WiFi Adapter Issues)

Smart locks have revolutionized home security, providing a seamless blend of convenience and protection. Among the top choices in this field is the Schlage Sense Smart Lock, known for its sleek design and advanced features. However, even the most sophisticated technology can experience occasional hiccups or challenges.

Following the queries I received regarding the Schlage Encode Lock in my previous article on Schlage Encode troubleshooting, I understand the importance of addressing the issues specific to this lock model. Therefore, in this comprehensive guide, we will focus on troubleshooting the Schlage Sense Smart Lock and provide you with detailed, step-by-step instructions to overcome any obstacles you may encounter.

Troubleshooting the Schlage Sense Smart Lock

In this section of the article, I’ve put together a list of common issues that users may encounter with the Schlage Sense Lock and provided step-by-step instructions to help you resolve them. 

1. Schlage Sense Wifi Adapter Troubleshooting

The Schlage Sense WiFi Adapter is a device that allows you to connect your Schlage Sense Smart Lock to your home’s WiFi network, providing remote access and control of your lock through the Schlage Sense app. However, users have reported encountering issues with the WiFi adapter, which can prevent it from connecting to the WiFi network effectively.

Some common problems with the Schlage Sense WiFi Adapter include the following:

Connection Failure: Users may experience difficulties in establishing a stable connection between the WiFi adapter and their home’s WiFi network. This can result in the lock being unable to communicate with the app and perform remote functions.

Network Compatibility: The WiFi adapter may encounter compatibility issues with certain WiFi networks, particularly those operating on the 5 GHz bandwidth. It is recommended to use a WiFi network with a 2.4 GHz bandwidth for optimal performance.

Signal Strength: Weak WiFi signals in the vicinity of the WiFi adapter can cause connectivity issues. This may occur if the adapter is located too far from the WiFi router or if there are physical obstructions hindering the signal.

Discoverability: In some cases, the WiFi adapter may prioritize connecting to a mobile data network rather than the intended WiFi network. This can result in the lock being unable to communicate with the app. Disabling mobile data on your device can help resolve this issue.

To troubleshoot and resolve these issues, you can try various steps, such as ensuring network compatibility, improving WiFi signal strength, relocating the WiFi adapter, and disabling mobile data. If the issues persist, try resetting the router and the Schlage Encode, if required.

Steps to Reset The Router

By resetting the router, it will revert to its default settings, requiring you to reconfigure and personalize the WiFi settings. However, performing a reset can often resolve many router-related problems.

To reset your internet router, follow these steps:

• Step 1: Locate the Reset button positioned at the rear of your WiFi router.
• Step 2: While the router is powered on, press and hold the reset button for approximately 15 seconds. You can utilize the pointed end of a paperclip or a similar object to press the button.
• Step 3: Allow the router to complete the reset process and power back on.

Steps to Reset Schlage Sense Lock

If you’ve tried everything else and still can’t resolve the issue with your Schlage Sense smart lock, it might be time to consider a factory reset. This procedure will take your lock back to its original settings, wiping away any customized configurations or user codes. It’s a great option for tackling software-related problems like unresponsiveness or connectivity issues.

Just keep in mind that performing a factory reset will erase all the user codes and settings you’ve associated with the lock. So, be prepared to set it up again from scratch.

To initiate a factory reset on your Schlage Sense smart lock, follow these simple steps:

• Step 1: Remove the batteries from your Schlage Sense lock.
• Step 2: Press and hold the Schlage button located on the door lock.
• Step 3: While keeping the Schlage button pressed, reinsert the batteries into your lock.
• Step 4: Release the Schlage button once the batteries are securely back in place. At this point, you’ll notice that the lock enters a setup process. It’s important to wait patiently until the lock’s bolt stops moving before proceeding.

Setting Up Your WiFi Adapter on a Smartphone

After resetting the lock, you must set up the WiFi adapter again. To set up your device on a smartphone, follow these steps:

• Step 1: Open the application and navigate to the menu. From there, select “WiFi Adapters.”
• Step 2: Look for the Plus (+) sign located in the top right corner of the screen and tap on it.
• Step 3: Retrieve the programming code for the adapter. You can usually find this code on the backside of the device. Make sure to remember it, as you will be prompted to enter it later.
• Step 4: Connect your WiFi adapter to a power source, ensuring it is positioned within a maximum distance of forty feet from your Schlage Lock.

Please note that the following steps are common for both iOS and Android devices, although there will be slight differences in the setup process for each platform.

For iOS:

• Step 1: Join the temporary network created by the adapter.
• Step 2: Use the Schlage Sense Application to connect the adapter to your WiFi network.
• Step 3: The application will establish a connection with the Schlage Lock, thereby pairing your adapter with the lock.

For Android:

• Step 1: On the “Add WiFi Adapter” screen, select your adapter from the available options.
• Step 2: Choose your WiFi network from the list of networks displayed.
• Step 3: Enter the programming code, which is the code you obtained earlier in the setup process.
• Step 4: Once completed, your adapter will successfully pair with your Schlage Lock.

2. Schlage Sense Not Locking or Unlocking

If your Schlage Sense Smart Lock is unresponsive and does not lock or unlock as intended, follow these troubleshooting steps:

Check Battery Life:

Verify that the batteries in your Schlage Sense lock are not low on power. Replace them with new batteries if necessary, as low battery levels can cause the lock to function improperly.

Here’s how to replace the batteries of your Schlage Sense lock.

• Step 1: Remove the plastic cover by sliding it up.
• Step 2: Carefully detach the battery connector.
• Step 3: Remove the battery case with caution.
• Step 4: Take out the old batteries and replace them with fresh ones.
• Step 5: Insert the battery pack back into the lock.
• Step 6: Reattach the battery connector securely.
• Step 7: Slide the plastic cover back into place.

Re-Calibrate the Lock:

If the lock’s bolt does not fully extend or retract, it may need to be re-calibrated. Remove and reinsert the batteries to power off the lock. After a few seconds, reinsert the batteries, and the lock will initiate the calibration process. Wait until the bolt ceases movement before attempting to operate the lock.

Verify Door Alignment:

Check if your door is properly aligned with the door frame. A misaligned door can prevent the deadbolt from smoothly engaging or disengaging. Adjust the door alignment if needed.

Here’s how:

• Step 1: Close the door and observe any visible gaps or misalignment along the edges.
• Step 2: Check the hinges and tighten any loose screws.
• Step 3: Loosen the hinge screws on the misaligned side of the door.
• Step 4: Lift or lower the door slightly until it aligns with the frame.
• Step 5: Tighten the hinge screws securely, starting from the top and working down.
• Step 6: Test the deadbolt to ensure smooth operation.
• Step 7: Repeat the steps if needed, making small adjustments for optimal alignment.

3. Unresponsive Keypad or Touchscreen

One common issue that you may encounter with your Schlage Sense Smart Lock is an unresponsive keypad or touchscreen. This can prevent you from entering codes or accessing the lock’s features. 

If you’re facing this problem, try the following troubleshooting steps to resolve it:

Clean the Keypad or Touchscreen:

Dirt or debris on the keypad surface can interfere with its functionality. Gently clean the keypad using a soft, dry cloth, ensuring that all buttons and their crevices are free of obstructions. Avoid using liquids or moisture, as they can damage the electronic components.

Check for Physical Damage:

Inspect the keypad or touchscreen for any visible signs of physical damage, such as cracks or scratches. If you notice any damage, it may require professional repair or replacement. Contact Schlage customer support for further assistance.

Restart the Lock:

Try restarting the lock by removing and reinserting the batteries or by disconnecting and reconnecting the power source. This simple action can often resolve temporary issues or glitches with the lock’s electronics.

4. Schlage Sense App Not Working

This issue can prevent you from accessing and controlling their smart lock features through the app, such as locking or unlocking the door remotely, managing user codes, or receiving notifications.

What are the signs that you may be experiencing this issue? Well, you might encounter problems like the app crashing as soon as you open it, the app not responding to your commands, or difficulty connecting to your lock. You might also come across error messages popping up within the app, making it impossible to carry out tasks such as remotely locking or unlocking your door, managing user codes, or receiving notifications.

If you are experiencing issues with the Schlage Sense app, try the following troubleshooting steps:

Verify Network Connection:

Make sure that your smartphone or device is connected to a stable internet connection. Switch between Wi-Fi and mobile data if needed, and ensure that the network signal is strong.

Restart the App:

Close the Schlage Home app and relaunch it. This action can refresh the app’s connection and resolve any temporary glitches.

Reinstall the App:

If the previous steps do not resolve the issue, uninstall the Schlage Home app from your smartphone or device and reinstall it from the App Store or Play Store. This process can help resolve app-related problems.

Check for Firmware Updates:

Ensure that both your Schlage Sense lock and your mobile device’s operating system have the latest firmware and software updates.

To check for firmware updates for your Schlage Sense lock:

• Step 1: Open the Schlage Home app on your mobile device and ensure you are connected to the internet.
• Step 2: Access the lock settings within the app.
• Step 3: Look for an option labeled “Update Firmware” or “Software Update.”
• Step 4: Tap on the firmware update option to check for available updates.
• Step 5: Follow the provided instructions for updating the firmware.
• Step 6: Wait for the update process to complete. Additionally, keep your mobile device’s operating system up to date for optimal performance.

Frequently Asked Questions

Q1. My Schlage Sense Smart Lock is beeping continuously. What does it indicate?

Answer – Continuous beeping from the Schlage Sense Smart Lock can indicate different issues. If you experience beeping when attempting to lock or unlock the device, it typically indicates a low battery. In such cases, promptly replace the batteries to ensure proper functionality. However, it may also mean that the lock is on vacation mode which you must disable to use the lock.

Q2. What should I do if I forget the programming code for my Schlage Sense Smart Lock?

Answer – If you forget the programming code for your Schlage Sense Smart Lock, you can reset it to its factory settings and set it up again. Follow the reset instructions mentioned earlier in this guide, and once the lock is reset, you can configure new programming codes and settings from scratch.

Conclusion

The Schlage Sense Smart Lock offers convenient and secure access to your home. By following the troubleshooting steps outlined in this guide, you can overcome common issues related to connectivity, battery power, keypad functionality, auto-lock settings, app connection, and more. If the issues persist, do not hesitate to contact Schlage customer support for further assistance. Enjoy the peace of mind and convenience provided by your Schlage Sense Smart Lock.